The estimated delivery time for ZONE A + B delivery is 1-2 working days*.
Our website does its best to calculate shipping costs to the Highlands, Scottish Islands, Isle of Man, Jersey, Guernsey and Northern Ireland. However, occasionally it makes errors and additional shipping may be required. We will contact you if this is the case.
GET IT QUICKER OR WHEN IN
If you select GET IT QUICKER, we will do our best to make sure your order is dispatched same-day, on a next working day shipping label (midday cut off). We cannot guarantee next working day delivery however due to the risk of courier errors / delays. LARGE ITEMS also cannot be put on a next day service. By selecting ‘Express’ your order will be jumped to the top of the queue for processing.
Please note, when ordering products through our website, we do not hold any accountability to what is purchased. Our team are there to help ensure you get the correct products ordered, yet errors in communication are possible so please ensure you are confident you have the right products for your van as we cannot take responsibility for incorrect website purchases.
COLLECTIONS
Our collection address is: 13 Carrington Rd, Stockport SK1 2JX
After selecting ‘collection from our office’ during checkout, please allow time for us to get the product from storage ready for you to collect. Depending on the product this may need 12-24 hours.
If you do not call us and arrive without notice for a collection, we will do our best to pick your order as quickly as possible, but please be aware there could a considerable waiting time.
If your order is not collected within 48 hours, we will hold and try to get in touch.
We use various couriers to ship items ordered to international addresses to help keep costs down. Our website automatically calculates this cost when you enter your address. We are constantly updating our shipping cost calculations in the website. However, despite this, they are subject to change after the point of purchase if there is a significantly increased cost to us.
As we sell to trade and international we don’t show VAT on our orders.
The customer is responsible for all duties, charges and import taxes.
In the event of an order being returned to us, due to incorrect address information, a failed import tax / duty payment or for any other reason. We are not responsible for any costs involved in returning the item to us. We are not responsible for the cost of re-sending items. If your item is returned for one of these reasons and you would like a refund, you can get one. However, this refund will be less any costs incurred in the process of returning the product to us. We will not process the refund until the product is physically back with us.
If an extremely high shipping cost is encountered during the cart process, or no shipping option is available, we will need to do a custom shipping quote for you. Please email us through the contact page. This is all just a part of the service when we handle both shipping & returns.
Domestic orders are generally delivered either by DHL Parcel (UK Mail), PF Jones or Royal Mail.
International orders are sent by various couriers. We do this to keep the cost as low as possible for the customer.
Delivery times are calculated in working days – i.e. Monday to Friday inclusive (but excluding Bank Holidays). If you order after midday, please calculate your delivery time as if your order had been placed the following working day.
IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control. Therefore, they cannot be guaranteed. We will inform you if we become aware of an unexpected delay. Nevertheless, all goods will be delivered within 30 days.
You can contact us by phone or email to track your order process at any time.
Domestic customers will receive a DHL link after their order has been shipped. This link will not work for International customers.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products please call or e-mail to confirm they have been dispatched. All damaged goods must be notified to Ahoy as soon as reasonably possible.
On the very rare occasion that you may have a faulty item, we of course will be happy to send you another free of charge. Please note Ahoy are not liable for fitting costs or any other costs incurred by yourselves.
Ahoy have a 30 day returns policy. If you are unlucky enough to have a faulty product please contact us by email: katie@ahoy.co.uk quoting your order number and we will do our best to resolve any issues as quickly as possible. We are here to help but just like you, we like to go walking and camping at the weekend.
If you contact us to make a return we will give you a returns number to write on the package. This helps us process your return most efficiently.
Your returned item must be in the original packaging and in a saleable condition for a full refund.
